Welcome to our refund and return policy, where you can read up on the steps to follow and what qualifies you for such. Excellent customer service is a primary objective at Tramadol UK which is why we have adopted an efficient refund/return policy that is easy to follow. As mentioned, this page outlines the process and what circumstances qualify a customer for a refund/return.
A request for a refund/return can only be considered if you have received the incorrect order or batch; or the order you receive contains damaged or missing medication; or the quality of the products is sub-par. Tramadol UK aligns this policy with online trading, regional and pharmaceutical regulations practiced in the UK and the European Union.
The following conditions apply to our Returns Policy:
***NOTE: We cannot approve a request for return if a customer does not notify us immediately after receiving the unsatisfactory goods or the medication has been used repeatedly. We also cannot approve a return if damage to goods happen after delivery was made and is not the fault of the courier service / damage did not occur in transit.
The same circumstances mentioned above apply to refunds:
***NOTE: We cannot be held liable if an order is lost due to incorrect customer details, such as the wrong delivery address being submitted. If an order does not arrive in the expected time frame, customers are advised to allow a reasonable length of time to pass before requesting a refund. On occasion, orders may be delayed due to circumstances such as late deliveries from suppliers or problems with the postal system.
If you have a refund or return request or would like to know more about this policy, you are welcome to contact us today.